Frequently Asked Questions

ShopKeeper is a modern point of sale (POS) system designed for small businesses. It helps you manage sales, inventory, customers, and reports from one easy-to-use platform.

Simply click 'Get Started Free' on our homepage, fill in your details, and you'll have your account ready in under a minute. No credit card required for the free plan.

Navigate to Products > Add Product in your dashboard. You can add products manually with name, price, and stock, or import them in bulk via CSV upload.

Open the POS from your dashboard, scan or search for products, and choose the payment method. ShopKeeper supports cash, cards, M-Pesa, Tigo Pesa, and more.

ShopKeeper offers a free plan that's available forever with up to 10 products and 2 team members. Paid plans start at an affordable monthly price with additional features.

Yes! The free plan is available forever with no time limit. You can also start a 14-day free trial of any paid plan without providing a credit card.

Absolutely. You can upgrade or downgrade your plan at any time. Upgrades are prorated, and downgrades take effect at the next billing cycle.

We accept M-Pesa, Tigo Pesa, Airtel Money, bank transfers, and credit/debit cards. All payments are processed securely.

ShopKeeper requires an internet connection for initial setup and real-time sync. However, the POS continues to work during brief disconnections and syncs automatically when reconnected.

Yes! You can add your shop name, logo, contact information, and custom messages to receipts. You can choose to print or share receipts digitally.

Yes, ShopKeeper supports English and Kiswahili. You can switch languages from your account settings at any time.

Absolutely. ShopKeeper uses enterprise-grade security including encrypted passwords, 2FA, session management, and automatic backups. Your data is isolated and never shared.

Yes! ShopKeeper supports 2FA via authenticator apps. We also offer PIN-based login for cashiers and session management with auto-lockout protection.

Your data is stored in secure, redundant cloud servers with automatic daily backups. We follow industry best practices for data protection and compliance.

ShopKeeper works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

ShopKeeper offers API access and CSV import/export capabilities to help you migrate data from existing systems. Our team can assist with the migration process.

Yes! ShopKeeper provides a RESTful API for integrating with your existing tools and workflows. Documentation is available in your account dashboard.